Pharmacy Ops Lead Fulfillment Center

Walgreens•Orlando, FL

About The Position

The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. The role oversees prescription workflow activities in an assigned function, supports team members, and provides technical guidance to promote operational excellence and high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards. The lead coordinates shift readiness, staffing, workflow priorities, and real-time adjustments; directs team members on the floor; and supports onboarding, training, and coaching. The position also provides advanced technical support for escalated issues, assists with pharmacy workflow tasks and inventory management, and works under the direction of a Group Supervisor or Pharmacist. The role requires earning and maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.

Requirements

High school diploma or GED.
Earn and maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Experience in pharmacy operations, distribution, fulfillment, or other related healthcare environments.
Strong problem-solving skills and the ability to handle escalated issues.

Nice To Haves

Familiarity with Walgreens pharmacy systems and workflows.

Responsibilities

Coordinate staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and timely prescription fulfillment.
Deploy and guide team members on the floor to meet productivity and service expectations.
Support onboarding and training, and provide real-time coaching to reinforce correct behaviors and standards.
Reinforce standard work, monitor regulatory compliance, and escalate risks, errors, or critical issues appropriately.
Review productivity and quality metrics, share insights with the Group Supervisor, and reinforce continuous improvement practices.
Build and maintain working relationships with internal teams, support teams, and other partners.
Perform pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
Immediately report prescription errors to the pharmacist on duty and follow Good Faith Dispensing and quality assurance policies.
Support inventory processes, including ordering, unpacking, organizing, sorting, checking, and storing pharmaceutical products and shipments.
Assist in filing claims related to overages, shortages, or damaged items.
Maintain a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
Earn and maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Ensure compliance with federal, state, and local regulations and company policies, including HIPAA, fraud prevention, productivity standards, and quality expectations.