Pharmacy Operations Manager

Walgreens•Canton, MI

26d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports patient care activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. It coordinates daily pharmacy activities, maintains workflow, records, inventory, equipment, supplies, security safeguards, and required reports. The manager supports compliance, asset protection, diversion monitoring, prescription-error reporting, insurance-claim resolution, third-party audits, and pharmacy financial and operational improvement. The role also coordinates community outreach and off-site immunization events in collaboration with the Pharmacy Manager. The manager is responsible for technician hiring, onboarding, training, scheduling, accountability, and engagement; supports monitoring of team licenses and credentials; and maintains their own PTCB certification and pharmacy and healthcare knowledge. The role communicates with pharmacy colleagues and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. The hourly pay range is $22.50 to $35.75. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training, including LTMP e-modules as required.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within authorized policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technician personnel; manage performance, attendance, timeliness, discipline, and termination recommendations or decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, model customer service practices, and build relationships by anticipating needs and offering services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and keep the pharmacy clean, orderly, and adequately stocked.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Adhere to Good Faith Dispensing policy; maintain knowledge of asset-protection techniques; support diversion monitoring and report security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Maintain technician engagement and performance through action planning and constructive discipline; support compliance with state and federal laws.
Monitor completion of technician training and identify knowledge gaps, providing hands-on training or assigning learning modules as appropriate.
Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications, including use of Walgreens Online Verification System to document licensure status.
Follow company and legal requirements for personnel selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate messages from the support center and other key emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.