Pharmacy Operations Manager

Walgreens•Gainesville, FL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and assistance with health services allowed by law. It coordinates pharmacy schedules and workflow, manages inventory and administrative tasks, maintains equipment and records, supports compliance and security, helps resolve insurance claim issues, and assists with pharmacy financial and service improvements. The role also supports community outreach, immunization clinics, and retail partnerships. The manager hires, onboards, trains, and schedules technicians; monitors training and credential compliance; addresses performance and attendance; and supports team engagement and action planning. The role maintains PTCB certification and relevant pharmacy and healthcare knowledge, follows required training and performance plans, and communicates with the pharmacy team and store leadership. The role requires a high school diploma or GED, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician work experience. The stated hourly pay range is $22.50 to $35.75.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technician personnel, including making or recommending disciplinary and termination decisions.
Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where allowed by law, including non-clinical patient calls.
Assist with healthcare services, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy schedules, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive technology and process rollouts, support change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company procedures.
Identify gaps in team members’ operational knowledge and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback, and pursue professional development with a Healthcare Supervisor as mentor and coach.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.