Pharmacy Operations Manager

Walgreens•Eagle River, AK

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The role supports customer service, pharmacy operations, patient care, inventory management, compliance, financial and operational quality, community outreach, and team communications. Duties include assisting with prescription processing and other patient-care activities as permitted by law and under pharmacist supervision; coordinating daily pharmacy workflow and schedules; maintaining pharmacy supplies and equipment; ensuring proper records and security safeguards; supporting insurance claim resolution and audits; and helping coordinate off-site immunization clinics and community events. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire except in Community Specialty Pharmacy and Health System Pharmacy locations. Previous people management or leadership experience and previous Walgreens work experience with an Exceeding Expectation on the last performance evaluation are also listed. The current hourly pay range is $22.50–$35.75. The actual rate offered depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role will remain open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under a pharmacist’s supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technician personnel, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support the rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Adhere to company Good Faith Dispensing policy during applicable prescription-dispensing activities and support diversion monitoring and pharmacy asset protection.
Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, compliance, and performance; identify knowledge gaps and provide or arrange training.
Support hiring, onboarding, training, scheduling, record retention, and other personnel processes in accordance with company policy and applicable laws.
Assist the Pharmacy Manager in monitoring team member licenses, registrations, and certifications, using resources such as the Walgreens Online Verification System.
Maintain PTCB certification through the designated training program and/or state-required certification or registration, and complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek professional development and feedback.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.