Pharmacy Operations Manager

Walgreens•Glenview, IL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws and regulations, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The role supports patient care through patient registration, prescription data entry, medication preparation, counting and verification where permitted, and non-clinical patient and physician calls. It helps deliver healthcare services under pharmacist supervision, including vaccines and health screenings where allowed by law. The manager coordinates daily pharmacy activities, supports inventory and administrative work, maintains pharmacy equipment and supplies, promotes compliance and asset protection, and helps resolve insurance claim issues and third-party audit matters. The Pharmacy Operations Manager also supports pharmacy financials, operational quality, customer service, community outreach, and off-site immunization clinics and events. The position is responsible for technician hiring, onboarding, training, scheduling, attendance accountability, and performance, and assists with ensuring team members’ licenses, registrations, and certifications remain current. The manager maintains required pharmacy technician certification and continuing knowledge, follows performance improvement plans, and communicates information to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable company policies and laws.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where permitted by law.
Delegate and assign non-clinical pharmacy work, ensure tasks are completed on time, and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate and organize the pharmacy’s daily schedule and recommend allocation of pharmacy hours.
Ensure the pharmacy is clean, orderly, and stocked with adequate supplies; ensure proper operation and maintenance of department equipment.
Support pharmacy inventory management and annual inventory preparation, and complete non-clinical patient calls.
Drive technology and process rollouts, champion change, and engage the team in action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Manage technician discipline, termination recommendations or decisions, attendance, timeliness, and compliance with applicable laws and company policy.
Monitor completion of technician training and identify and address team members’ knowledge gaps through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications for active and compliant status, including use of the Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification or required state certification/registration, complete required education and training, and maintain current pharmacy and healthcare knowledge.
Follow performance improvement plans and seek professional development and constructive feedback.
Communicate relevant messages from the support center and key emails to the pharmacy team, and participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.