Pharmacy Operations Manager

Walgreens•North Arlington, NJ

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision and within applicable laws, regulations, and company policies, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions. The position supports customer service and patient care, including prescription processing, non-clinical patient calls, healthcare services permitted by law, insurance-claim resolution, inventory and workflow management, reporting, equipment upkeep, compliance, and security. It coordinates pharmacy schedules and community outreach activities, supports pharmacy financial and operational performance, and helps implement new technology and processes. The manager leads technician hiring, onboarding, training, and scheduling; monitors training and performance; and assists with verifying that pharmacy and team-member licenses, registrations, and certifications remain current and compliant. The role requires maintaining PTCB certification or applicable state credentials, completing required training and education, and participating in pharmacy and store meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Manage day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Work as a certified pharmacy technician, operating pharmacy systems and processing prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within applicable company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technician personnel.
Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for attendance, timeliness, and compliance.
Engage customers and patients, respond to complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where legally permitted.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare service offerings, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work, monitor completion, and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy's daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical inventory tasks, including annual inventory preparation, and support pharmacy administrative activities that do not require pharmacist licensure.
Make non-clinical patient calls and help roll out new technology and processes, engage the team, and coordinate action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies under pharmacist supervision and communicate prescription errors to the accountable pharmacist in accordance with company procedures and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Identify team members' pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager with monitoring team licenses, registrations, and certifications for active status and regulatory compliance.
Maintain PTCB certification or applicable state-required certification or registration, complete required training and education, and pursue professional development.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings.