Pharmacy Operations Manager

Walgreens•Davenport, IA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations related to discipline and termination. The role supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services such as vaccines and health screenings as allowed by law, and maintains compliance with company policies and applicable laws and regulations. The manager coordinates daily pharmacy activities, supports inventory and administrative processes, maintains the department and equipment, and helps ensure accurate insurance claims processing and security safeguards. The Pharmacy Operations Manager also supports pharmacy financial and operational performance, customer service, community outreach, and off-site immunization clinics and events. The position requires maintaining PTCB certification or applicable state credentials, keeping pharmacy and healthcare knowledge current, completing required training, and communicating with the pharmacy team and participating in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, address complaints and requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision and assist with healthcare services, including vaccines and screenings, where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked department.
Manage non-clinical pharmacy workflow, administrative activities, inventory tasks, and annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policies under pharmacist supervision; support asset protection and diversion monitoring, and report security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Lead pharmacy technician performance management, including decisions and recommendations regarding discipline and termination; enforce attendance, punctuality, and compliance expectations.
Hire, onboard, train, and schedule pharmacy technicians, and monitor timely completion of training.
Identify team members’ pharmacy-operations knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or required state certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek feedback and professional development.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.