Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, helping ensure efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports patient care and pharmacy operations, including prescription processing, workflow coordination, inventory management, required reporting and records, insurance claims, equipment upkeep, compliance, security, and customer service. It partners with the Pharmacy Manager, pharmacists, and Store Manager to support operational quality, financial performance, team engagement, and community outreach. The role requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge and training.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, and patient and physician calls under pharmacist supervision.
- Assist with healthcare service offerings, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules; recommend allocation of pharmacy hours; keep the pharmacy orderly and adequately stocked.
- Manage non-licensed administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Support technology and process rollouts, engage the team in change and action planning, and ensure pharmacy equipment is properly maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; maintain retail partnership relationships.
- Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with attendance, timeliness, and applicable laws.
- Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company policies and procedures.
- Identify team members' pharmacy-operations knowledge gaps and provide or arrange training.
- Assist the Pharmacy Manager in monitoring active and compliant licenses, registrations, and certifications for pharmacy personnel.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable law.
- Maintain PTCB certification and required state certification or registration; complete required company certifications, education credits, and training.
- Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek constructive feedback and professional development.
- Relay support-center and other key communications to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
