Pharmacy Operations Manager

Walgreens•Houston, TX

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics; selects, schedules, trains, and develops pharmacy technicians; and leads their coaching and performance management, including decisions regarding discipline and termination. The position supports patient care and pharmacy operations, including customer service, prescription processing, insurance claims, inventory management, compliance, equipment upkeep, recordkeeping, and community outreach. It coordinates pharmacy schedules and workflow, supports training and development, and communicates with the pharmacy team and store leadership. The position requires maintaining PTCB certification and current pharmacy and healthcare knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens work experience, an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, answer non-clinical questions, and model customer service best practices.
Build relationships with customers by anticipating needs and offering services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Support pharmacy administrative activities and inventory management that do not require pharmacist licensure; manage annual inventory preparation.
Complete non-clinical patient calls and drive rollout of new technology and processes, championing change and engaging the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Work with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Adhere to Good Faith Dispensing policy under pharmacist supervision and communicate prescription errors to the accountable pharmacist; follow error-related policies and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; enforce attendance, timeliness, and compliance with applicable laws and company policy.
Hire, onboard, train, and schedule technicians; monitor timely training completion and identify and address team members’ knowledge gaps.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance; use Walgreens resources to document licensure status.
Follow company policies and applicable laws for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek professional development and feedback.
Communicate required support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.