Pharmacy Operations Manager

Walgreens•Sterling, CO

9d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions or recommendations. The position assists pharmacists in patient-care activities permitted by law, including registration, prescription data entry, medication preparation, counting and verification, patient and physician calls, and support for healthcare services. It coordinates daily workflow, schedules, staffing-hour recommendations, inventory and administrative tasks, records, equipment, compliance, insurance claims, community outreach, and operational improvement. It also supports technician hiring and onboarding, regulatory credential tracking, team development, customer service, and communication with pharmacy and store teams.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law; complete patient and physician calls under pharmacist supervision where allowed.
Assist with healthcare service offerings under pharmacist supervision, including vaccines, health screenings, and other services permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow; organize daily activities; recommend pharmacy-hour allocation; and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and pharmacy inventory-management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
Ensure accurate insurance claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
Assist and support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; apply constructive discipline policies and ensure compliance with state and federal laws, attendance, and punctuality expectations.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training policies.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring active and compliant licenses, registrations, and certifications for pharmacy personnel, using resources such as the Walgreens Online Verification System to document status.
Follow company and applicable local, state, and federal policies for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, including LTMP e-modules, and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach for professional development.
Relay support-center messages and key emails to the pharmacy team as required.
Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.