Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for selecting, scheduling, developing, training, coaching, and managing the performance of pharmacy technicians. The position supports pharmacy operations and patient care, including registration, prescription data entry, medication preparation, counting and verification where legally allowed, and non-clinical patient calls. It coordinates schedules and workflow, supports inventory management and annual inventory preparation, maintains required reports and records, helps ensure equipment operation and pharmacy security, and supports compliance, asset protection, insurance claim processing, audits, and quality improvement. The role also supports financial and operational performance, healthcare services, community outreach, and off-site immunization clinics and events under the direction of the Pharmacy Manager. The manager leads technician hiring, onboarding, training, scheduling, engagement, and performance management, including disciplinary recommendations and decisions. The position maintains PTCB certification and other required training and certifications, communicates with pharmacy teams and store leadership, and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous work experience with Walgreens and an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Oversee day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
- Operate pharmacy systems to obtain patient and drug information and process prescriptions.
- Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within authorized policies, laws, regulations, and business ethics.
- Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians.
- Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where legally allowed.
- Complete patient and physician calls under pharmacist supervision where legally allowed, and remain accountable for non-clinical patient calls.
- Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
- Drive new technology and process rollouts, champion change, and engage the team in action planning.
- Ensure proper operation and maintenance of pharmacy department equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
- Apply asset protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
- Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Hold technicians accountable for attendance, timeliness, legal compliance, and completion of required training; use company constructive discipline policies.
- Identify team members' pharmacy operations knowledge gaps and provide or arrange hands-on training and learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, and help document licensure status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
- Follow performance improvement plans and pursue professional development through performance monitoring, feedback, and mentorship.
- Communicate relevant support center messages and emails to the pharmacy team and participate in store and pharmacy meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
