Pharmacy Operations Manager

Walgreens•Gallatin, TN

11d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, patient and physician calls, and healthcare services permitted by law. It coordinates daily activities, maintains the pharmacy environment and supplies, supports inventory management and annual inventory preparation, ensures equipment operation, and handles required reports and records. The manager also supports compliance, security, asset protection, diversion monitoring, prescription-error reporting, insurance claim resolution, audits, and pharmacy financial and service improvement. The manager leads technician hiring, onboarding, training, scheduling, attendance accountability, and development, and assists with monitoring required licenses, registrations, and certifications. The role maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required company training, and participates in store and pharmacy communications and meetings. Flexible scheduling, including evenings and weekends, is required.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer service best practices and healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls.
Assist with healthcare services such as vaccines and health screenings where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation, and ensure proper operation and maintenance of pharmacy equipment.
Complete non-clinical patient calls and drive new technology and process rollouts, change management, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; follow Good Faith Dispensing policies and support asset protection and diversion monitoring.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for compliance, attendance, timeliness, and completion of required training; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback and professional development, and use the Healthcare Supervisor as a mentor and coach.
Relay messages from the support center and other key communications, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.