Pharmacy Operations Manager

Walgreens•Houston, TX

18d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination. The position supports patient care and pharmacy operations, including prescription processing, workflow coordination, inventory management, compliance, insurance claim resolution, equipment maintenance, recordkeeping, technology rollouts, and community outreach. It also supports customer service, pharmacy financial and operational performance, technician hiring and training, and required licensure and certification tracking. The role maintains PTCB certification and pharmacy and healthcare knowledge, completes required training and development, and communicates with pharmacy and store teams.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs, offering pharmacy services, and increasing focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize the daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, ensure pharmacy equipment is properly operated and maintained, and collaborate on recordkeeping and security safeguards.
Follow the company's Good Faith Dispensing policy under pharmacist supervision.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Manage technician performance, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and policies.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company policies.
Identify pharmacy-operations knowledge gaps and support team members through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant, using resources such as the Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.