Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, selects and schedules pharmacy technician personnel, and leads their training, coaching, and performance management, including decisions regarding discipline and termination. The role supports patient care and pharmacy operations by assisting with patient registration, prescription processing and medication preparation, making non-clinical patient calls, supporting healthcare services where permitted, coordinating daily activities, and maintaining pharmacy inventory, records, equipment, and security. It also supports insurance claim resolution, compliance, community outreach, and pharmacy financial and service performance. The manager is accountable for technician hiring, onboarding, training, scheduling, and development, and maintains required certification and healthcare knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build relationships with customers, anticipate their needs, and promote healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare services, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
- Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, promote change and team action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist; comply with error-reporting policies and the Continuous Quality Improvement Program.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate pharmacist assignments to off-site immunization clinics and community events.
- Build and maintain relationships with retail partners.
- Manage technician performance, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and company policy.
- Hire, onboard, train, and schedule technicians; monitor timely completion of required training.
- Identify gaps in team members' pharmacy operations knowledge and provide or arrange training.
- Assist the Pharmacy Manager in monitoring team and pharmacy licensures, registrations, and certifications for active status and compliance.
- Follow company and applicable local, state, and federal requirements for selection, recruitment, record retention, and training.
- Maintain PTCB certification and required state certification or registration; obtain required certifications, education credits, and company training.
- Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek professional feedback and development.
- Communicate relevant support-center and other key messages to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
