Pharmacy Operations Manager

Walgreens•Rochester Hills, MI

6d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician and, under pharmacist supervision, operates pharmacy systems, processes prescriptions, and supervises pharmacy technicians and cashiers in accordance with company policies, applicable laws and regulations, and business ethics. The position manages pharmacy workflow, schedules, inventory and administrative activities that do not require pharmacist licensure. It assists pharmacists with patient care and healthcare services where permitted by law, supports compliance, security, quality, and financial performance, and helps coordinate community outreach. The manager is accountable for hiring, onboarding, training, scheduling, coaching, and performance management of pharmacy technicians, including decisions or recommendations regarding discipline and termination. The role maintains PTCB certification and current pharmacy and healthcare knowledge, completes required company training and education, communicates information to the pharmacy team, and participates in store and pharmacy meetings. The position requires flexibility to work evening and weekend hours. The stated hourly pay range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and regulations.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians; make or recommend decisions regarding discipline and termination.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and promoting healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold staff accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate the daily activity schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, and adequately stocked pharmacy.
Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, promote change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policies under pharmacist supervision and support required dispensing practices.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, punctuality, legal compliance, and timely completion of training.
Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance; use company resources to document licensure status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
Follow performance improvement plans and seek professional development through self-monitoring, constructive feedback, and mentorship.
Communicate support-center messages and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.