Pharmacy Operations Manager

Walgreens•Durham, NC

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and pharmacy operations by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare service offerings under pharmacist supervision. It coordinates daily workflow and schedules, maintains pharmacy cleanliness and supplies, supports inventory management and required reporting, and helps ensure compliance, security, equipment maintenance, accurate insurance claims, and quality processes. The manager also supports outreach and community events, develops retail partnerships, and works with store and pharmacy leadership to improve pharmacy financials, operational quality, and customer service. The position leads technician hiring, onboarding, training, scheduling, and performance accountability; monitors training and credential compliance; and maintains required certification and healthcare knowledge. It communicates updates to the pharmacy team and participates in store and pharmacy meetings. Applicants must have a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Previous people-management or leadership experience is required. The position requires English fluency except in Puerto Rico, flexibility to work evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. The hourly range is $22.50 to $35.75; the actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and offering services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management, including annual inventory preparation, and perform administrative activities that do not require pharmacist licensure.
Complete non-clinical patient calls and support rollout of new technology and processes, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection practices and report security concerns or potential diversion.
Adhere to Good Faith Dispensing policies under pharmacist supervision and communicate prescription errors to the accountable pharmacist; follow error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, legal compliance, and timely training completion; identify knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.