Pharmacy Operations Manager

Walgreens•Omaha, NE

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The role includes selecting, scheduling, developing, training, coaching, and managing technician performance, including decisions or recommendations about discipline and termination. The manager supports customer service and patient care, including registration, prescription data entry, medication preparation, counting and verification where legally allowed, and non-clinical patient calls. Under pharmacist supervision, the role may also assist with vaccines, health screenings, and other legally permitted health services. The manager coordinates daily pharmacy activities, supports workflow and inventory management, maintains records and equipment, helps ensure regulatory and company-policy compliance, and works with pharmacy and store leadership to improve financial results, operational quality, and customer service. The position leads technician hiring, onboarding, training, and scheduling; monitors training and credential compliance; and supports team performance through engagement, feedback, and action planning. It also communicates with the pharmacy team and participates in store and pharmacy meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and at least one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is listed, as is prior Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation. The current hourly pay range is $22.50 to $35.75. The offer within that range depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The position remains open until filled. Walgreens provides a link to review benefits; specific benefits are not listed in the posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification and/or state-required certification or registration, and complete company-required certifications, education credits, and training.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, including discipline and termination decisions or recommendations.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Support pharmacists in patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls where allowed by law.
Assist with vaccines, health screenings, and other healthcare services where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate and organize the daily pharmacy schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management, including annual inventory preparation, and carry out administrative activities that do not require pharmacist licensure.
Manage non-clinical patient calls and support the rollout of new technology and processes, change initiatives, and team action planning.
Ensure pharmacy equipment is properly operated and maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset-protection practices, diversion-monitoring procedures, and pharmacy-error and Continuous Quality Improvement policies; report relevant concerns and prescription errors.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, legal and policy compliance, and completion of required training.
Identify gaps in team members’ operational knowledge and support their development through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, using resources such as the Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures follow company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain relevant pharmacy and healthcare knowledge and skills.
Complete required certifications, education credits, and company training, follow performance improvement plans, and seek professional development and feedback.
Communicate messages from the support center and other key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.