Pharmacy Operations Manager

Walgreens • Centerville, OH

2d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for selecting, scheduling, developing, training, coaching, and managing the performance of pharmacy technicians, including decisions regarding discipline and termination.

The role supports customer service, pharmacy operations, patient-care activities, inventory management, recordkeeping, compliance, insurance claims, community outreach, and pharmacy technology and process rollouts. It collaborates with the Pharmacy Manager and Store Manager, and performs duties under pharmacist supervision where required by law. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Applicants must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, with stated location exceptions.

The current hourly pay range is $22.50 to $35.75. The offered rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role will remain open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Support pharmacist-delivered patient care through patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
• Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily activity schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
• Perform non-clinical administrative and inventory-management tasks, including annual inventory preparation.
• Complete non-clinical patient calls and support technology and process rollouts, change initiatives, and team action planning.
• Ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
• Follow Good Faith Dispensing policies under pharmacist supervision and communicate prescription errors to the accountable pharmacist; follow company error policies and the Continuous Quality Improvement Program.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
• Build and sustain relationships with retail partners.
• Lead pharmacy technician performance management, including decisions or recommendations about discipline and termination; enforce attendance, timeliness, and compliance with applicable laws.
• Hire, onboard, train, and schedule technicians; monitor timely training completion and identify and address team knowledge gaps.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications; use company resources to document licensure status.
• Follow company procedures for selection, recruitment, record retention, and training in accordance with applicable law.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
• Maintain and enhance pharmacy and healthcare knowledge and skills; follow performance improvement plans and seek feedback and professional development.
• Communicate relevant support-center messages and emails to the pharmacy team and participate in required store and pharmacy meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED