Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, pharmacy workflow, inventory and administrative operations, compliance, insurance claim resolution, equipment maintenance, security, community outreach, and pharmacy financial and service performance. It leads technician hiring, onboarding, training, scheduling, and accountability, and maintains required certification and current pharmacy and healthcare knowledge. The role communicates with the pharmacy team and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law, and assist with healthcare services such as vaccines and screenings where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure work is completed on time and hold team members accountable for workflow.
- Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, organize the daily activity schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead new technology and process rollouts, support change and action planning, ensure pharmacy equipment is operated and maintained properly, and collaborate with the Pharmacy Manager on records and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription activities and understand the role in meeting its requirements.
- Apply company asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company policies for pharmacy errors and the Continuous Quality Improvement Program.
- Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partnerships.
- Lead technician performance management, including decisions and recommendations regarding discipline and termination; ensure compliance with attendance, timeliness, and applicable laws and policies.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company procedures.
- Identify pharmacy operations knowledge gaps and support team members’ training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and documenting it using company resources.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification or applicable state-required certification or registration; maintain and enhance pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
- Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
