Pharmacy Operations Manager

Walgreens • Lyndhurst, OH

6d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination.

The role supports customer service, prescription workflow and patient-care activities within the scope permitted by law and under pharmacist supervision. It coordinates daily pharmacy activities, maintains pharmacy operations and inventory, supports compliance and recordkeeping, helps resolve insurance-claim issues, and contributes to operational quality, financial performance, and community outreach. The position also supports hiring, onboarding, training, licensure monitoring, communications, and team development. The listed hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Complete certifications, education credits, and company-required training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Greet customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare services, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure work is completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform business administration and inventory-management tasks that do not require pharmacist licensure, under pharmacist direction; manage annual inventory preparation.
• Complete non-clinical patient calls.
• Lead rollout of new technology and processes, engage the team in change and action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow company Good Faith Dispensing policy during applicable dispensing activities and support completion of its requirements.
• Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program policies.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions or recommendations regarding discipline and termination; enforce attendance, timeliness, and compliance with laws and policies.
• Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company scheduling and training policies.
• Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status; use resources such as Walgreens Online Verification System to document status.
• Follow company and applicable legal procedures for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, including LTMP e-modules, and follow performance improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Relay support-center messages and other key communications to the pharmacy team.
• Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED