Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager at Parkwest Medical Center in Knoxville, Tennessee, provides direction and oversight for pharmacy operations as a member of the interdisciplinary leadership team. The role leads and mentors pharmacy staff, manages administrative and clinical activities, and ensures regulatory and accreditation compliance, including Joint Commission readiness. The manager supports clinical pharmacy initiatives, sterile compounding practices, and antimicrobial stewardship, while contributing to positive patient outcomes and efficient operations. Pharmacy services operate primarily Monday through Friday during structured daytime hours. After-hours coverage follows a collaborative model, with pharmacy staff sharing on-call and holiday responsibilities. The role also provides pharmaceutical care as a staff pharmacist and supports inventory management, staffing, budgeting, quality assurance, and departmental goals.
Requirements
- Bachelor's degree in pharmacy or PharmD.
- Good-standing pharmacist license in Tennessee, or ability to obtain licensure.
- Inpatient or equivalent experience.
- Ability to see, hear, write, and speak clearly to communicate with customers and healthcare professionals.
- Excellent planning, organizing, and leadership skills.
- Ability to work on call or participate in an on-call rotation.
- May require vendor credentialing.
Nice To Haves
- Pharmacy leadership experience.
- Board certification(s).
- Sterile compounding experience.
Responsibilities
- Plan, coordinate, direct, and evaluate clinical activities delegated by the Director of Pharmacy, including oversight of refilling machines, prescription database entries, and medicine dispatch.
- Plan, coordinate, direct, and evaluate administrative activities delegated by the Director of Pharmacy, including technician task scheduling, process-compliance monitoring, and monthly reporting.
- Implement procedures to comply with medicine-handling regulations, including receiving and storing medicines and controlling inventory and expenses.
- Manage the daily activities and performance of pharmacy technicians to meet departmental goals.
- Communicate with nursing, physicians, and administrative areas about medication alternatives when medicines are unavailable; make or supervise preparation of intravenous drugs.
- Maintain pharmacist certifications and database privileges and access controls to medical records.
- Provide pharmaceutical care to patients as a staff pharmacist.
- Assess and maintain pharmacy inventory, execute necessary orders and reviews, and identify and procure alternative drugs when needed to mitigate risks.
- Lead hiring, onboarding, and performance management of pharmacy staff, including competency evaluations and documentation.
- Manage acute pharmacy workflows, optimizing staffing and scheduling for efficient operations.
- Participate in meetings and provide input to hospital committees to coordinate cross-functional groups.
- Assist with plans to lower costs, increase efficiency, and support strategic business objectives in the acute pharmacy business.
- Oversee quality assurance monitoring and complete assigned end-of-month reports.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401(k) savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
- Bonus eligible
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What This Job Offers
Job Type
Full-time
Career Level
Manager
