Pharmacy Operations Manager

Walgreens•Twinsburg, OH

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including selecting, scheduling, developing, training, coaching, and managing technician performance. The role may make or recommend decisions regarding discipline and termination, consistent with company policies and applicable laws. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and health-service offerings under pharmacist supervision. Responsibilities also include coordinating the daily pharmacy schedule, managing workflow and inventory activities, maintaining equipment and supplies, preparing required reports and records, supporting compliance and security safeguards, monitoring diversion concerns, and handling insurance claims and third-party audits. The position helps improve pharmacy financials, operational quality, and customer service, and coordinates community outreach and off-site immunization events as directed. The manager is accountable for technician hiring, onboarding, training, scheduling, attendance, and performance, and supports compliance with licensing, registration, certification, and training requirements. The role maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required training and education, follows performance improvement plans, and communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, with exceptions for specified pharmacy locations. Previous people-management or leadership experience and previous Walgreens experience with an “Exceeding Expectation” on the last performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable policies, laws, and regulations.
Select, hire, onboard, schedule, develop, train, coach, and manage the performance of pharmacy technicians; make or recommend discipline and termination decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Assist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision and assist with health services where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies, at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities and recommend allocation of pharmacy hours.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of department equipment.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and drive technology and process rollouts, change adoption, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies under pharmacist supervision; communicate prescription errors and follow company error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and relevant pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings.