Pharmacy Operations Manager

Walgreens•Lake Charles, LA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports customer service and patient care, including prescription processing, patient registration, medication preparation, non-clinical patient calls, and healthcare services permitted by law. It manages pharmacy workflow, scheduling, inventory and administrative tasks, records, equipment, insurance claims, audit follow-up, and implementation of new technology and processes. The role also supports pharmacy security, asset protection, compliance, quality improvement, community outreach, and coordination of off-site immunization clinics and community events. The manager is accountable for technician hiring, onboarding, training, scheduling, and performance, and supports compliance with licensing and certification requirements. The position maintains required pharmacy-technician certification and healthcare knowledge, pursues company-required training and professional development, and communicates with the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous work experience with Walgreens and an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, recruit, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls where permitted.
Assist with healthcare services such as vaccines and health screenings where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow, attendance, and timeliness.
Coordinate the pharmacy's daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, inventory tasks that do not require pharmacist licensure, and annual inventory preparation.
Complete non-clinical patient calls and drive rollout of new technology and processes, change adoption, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, asset protection practices, diversion monitoring procedures, pharmacy error policies, and the Continuous Quality Improvement Program; communicate prescription errors and security concerns to the appropriate pharmacist or Pharmacy Manager.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Identify pharmacy-operations knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications and maintaining regulatory compliance, using company resources such as the Walgreens Online Verification System.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain and enhance pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.