Pharmacy Operations Manager

Walgreens • Fredericksburg, VA

6d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, selects and schedules technician personnel, and leads their training, coaching, and performance management, including decisions regarding discipline and termination.

The position supports customer service, pharmacy workflow, patient-care activities, inventory management, compliance, equipment maintenance, insurance claims, recordkeeping, and pharmacy financial and operational performance. It coordinates pharmacy schedules and community outreach activities and supports pharmacists at off-site immunization clinics and community events. The manager is also responsible for technician hiring, onboarding, training, scheduling, and development, while maintaining required certifications and knowledge.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Manage day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under the supervision of a pharmacist and within applicable policies, laws, regulations, and business ethics.
• Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and identify knowledge gaps.
• Lead technician performance management, including discipline, suspension, termination, or recommendations for these actions, and hold technicians accountable for attendance and timeliness.
• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare services, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work, ensure tasks are completed on time, and maintain efficient workflow.
• Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Coordinate and organize the daily pharmacy schedule and recommend allocation of pharmacy hours.
• Maintain a clean, orderly, adequately stocked pharmacy.
• Manage non-clinical inventory activities and annual inventory preparation under pharmacist direction.
• Complete non-clinical patient calls and support the rollout of new technology and processes, change initiatives, and team action planning.
• Ensure proper operation and maintenance of pharmacy department equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
• Follow Good Faith Dispensing policies during applicable dispensing activities and communicate prescription errors to the accountable pharmacist.
• Follow company pharmacy-error procedures and the Continuous Quality Improvement Program.
• Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments for off-site immunization clinics and community events.
• Build and maintain relationships with retail partners.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
• Follow company and legal requirements for employee selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or required state certification or registration; complete required certifications, education credits, and company training.
• Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate relevant support-center messages and emails to the pharmacy team and participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED