Pharmacy Operations Manager

Walgreens•Cumming, GA

5d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, legal and regulatory requirements, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports customer service, pharmacy workflow, patient-care activities permitted by law, inventory and administrative tasks, reporting, technology and process changes, equipment maintenance, security, insurance claim resolution, financial and operational improvement, and community outreach. It leads technician hiring, onboarding, training, scheduling, and performance, helps maintain team members’ required credentials, and maintains its own PTCB certification and pharmacy and healthcare knowledge. The role also communicates information to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law; complete patient and physician calls under pharmacist supervision where allowed.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work in accordance with company policies and applicable laws and regulations; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including disciplinary decisions and recommendations concerning suspension or termination; enforce attendance, timeliness, legal compliance, and performance expectations.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training policies.
Identify pharmacy-operations knowledge gaps and support team members through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and use company resources to document status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and other key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.