Pharmacy Operations Manager

Walgreens•Lake Charles, LA

7d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The manager supports pharmacy operations, patient-care activities, inventory and administrative processes, customer service, insurance-claim resolution, equipment upkeep, compliance, asset protection, and community outreach. The position leads technician hiring, onboarding, training, and scheduling, maintains required certification and healthcare knowledge, and communicates with the pharmacy team and store leadership. Work must comply with applicable state and federal laws and Walgreens policies; duties requiring pharmacist licensure remain under pharmacist direction or supervision.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services, with a focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services such as vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily activity schedule, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensure-dependent business administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is operated and maintained properly.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Walgreens Good Faith Dispensing policy under pharmacist supervision and support fulfillment of its requirements.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error policies and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including discipline, suspension, termination, or recommendations as appropriate; promote compliance with laws and attendance and punctuality expectations.
Hire, onboard, train, and schedule technicians; monitor training completion and follow company scheduling and training policies.
Identify pharmacy-operations knowledge gaps and support team-member development through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licensures, registrations, and certifications, using resources such as the Walgreens Online Verification System to document status.
Ensure compliant selection, recruitment, record retention, and training procedures under company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, including LTMP e-modules, and follow performance-improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach for professional development.
Communicate relevant support-center messages and emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.