Pharmacy Operations Manager

Walgreens•Dickinson, ND

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The role supports patient care and pharmacy services, manages core workflow and administrative activities, maintains inventory and equipment, and helps ensure compliance, security, and accurate insurance processing. It also coordinates schedules, supports financial and service improvements, and helps organize community outreach and off-site immunization events in collaboration with the Pharmacy Manager. The Pharmacy Operations Manager is accountable for technician hiring, onboarding, training, scheduling, and performance; monitors required training and team member credentials; maintains their own required certifications and knowledge; and communicates with pharmacy and store teams. Candidates must have a high school diploma, GED, or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician work experience in a retail or hospital setting. The role requires English fluency except in Puerto Rico, flexibility to work evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire where applicable. Previous people-management or leadership experience is also required. The position’s hourly pay range is $22.50 to $35.75; the actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within authorized company policies, laws, regulations, and business ethics.
Select, schedule, develop, hire, onboard, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote strong customer service and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule and recommend allocation of pharmacy hours.
Maintain a clean, neat, orderly, and adequately stocked pharmacy.
Perform non-licensed administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; identify knowledge gaps and support team training.
Assist the Pharmacy Manager in monitoring team and pharmacy licensures, registrations, and certifications for active and compliant status.
Follow company procedures for selection, recruitment, record retention, and training, consistent with applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team, and participate in required store and pharmacy meetings.