Pharmacy Operations Manager

Walgreens•Olney, MD

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role supports patient care through patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services such as vaccines and health screenings where permitted by law. The manager oversees pharmacy workflow, schedules, supplies, inventory, required records and reports, equipment maintenance, security safeguards, insurance claims, audit participation, and compliance with company policies and applicable regulations. The role also supports pharmacy financial and operational performance, community outreach, immunization clinics, and retail partnerships. The Pharmacy Operations Manager leads technician hiring, onboarding, training, scheduling, engagement, and performance accountability; monitors completion of training and team licensure requirements; and communicates operational information to the pharmacy team. The manager maintains PTCB certification and relevant knowledge and skills, completes required company training, follows performance improvement plans, and seeks professional development.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous work experience with Walgreens with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote a positive customer experience and healthcare services.
Assist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law; complete patient and physician calls under pharmacist supervision.
Assist with healthcare offerings such as vaccines and health screenings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily activities and schedules, recommend pharmacy-hour allocation, and ensure tasks are completed on time.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy and manage workflow, inventory tasks, annual inventory preparation, and pharmacy equipment operation and maintenance.
Ensure compliance with Good Faith Dispensing requirements, asset-protection practices, diversion monitoring, prescription-error procedures, and the Continuous Quality Improvement Program; report concerns to the appropriate manager or pharmacist.
Collaborate on pharmacy recordkeeping and security safeguards.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Maintain technician compliance with attendance, timeliness, licensing, registration, certification, and other regulatory requirements; support training and address knowledge gaps.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
Maintain PTCB certification and required immunization certification; complete required education credits, company training, and performance improvement plans, and pursue professional development.