Pharmacy Operations Manager

Walgreens•Baltimore, MD

5d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. Under pharmacist supervision, the manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics. The role is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and non-clinical patient calls. The role coordinates daily workflow and schedules, helps maintain inventory and supplies, supports compliance and recordkeeping, ensures equipment is maintained, and contributes to customer service, financial and operational quality, community outreach, and retail partnerships. The manager also supports hiring, onboarding, training, licensure tracking, and team performance, while maintaining required pharmacy technician certification and continuing professional development.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain certifications, education credits, and training required by the company.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, promote change and action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including decisions and recommendations concerning discipline and termination; apply constructive discipline policies and address compliance, attendance, and timeliness.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training procedures.
Identify team members’ gaps in pharmacy operations knowledge and support their training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status, using company resources as appropriate.
Ensure compliant selection, recruitment, record retention, and training procedures.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training, and follow performance improvement plans.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.