Pharmacy Operations Manager

Walgreens•New Orleans, LA

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and processes prescriptions and patient information using pharmacy systems. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care through patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services, including vaccines and screenings where allowed by law. The manager coordinates daily pharmacy activities, workflow, staffing recommendations, inventory tasks, required records and reports, equipment maintenance, and compliance with company policies and applicable regulations. The role also supports insurance claim resolution, third-party audits, financial and service improvements, community outreach, off-site immunization clinics, and retail partnerships. The manager maintains PTCB certification or applicable state certification/registration, keeps pharmacy and healthcare knowledge current, completes required training and education, and communicates with pharmacy and store teams. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. English fluency is required except in Puerto Rico. The position requires schedule flexibility, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with specified location exceptions. Prior people-management or leadership experience and prior Walgreens experience with an “Exceeding Expectation” rating on the latest performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico; or applicable state-required certification/registration as described in the posting.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Complete required certifications, education credits, and company training.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, and regulations.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
Engage customers, address complaints and requests, answer non-clinical questions, model customer-service practices, and build customer relationships by anticipating needs and offering services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision and support non-clinical patient calls.
Assist with healthcare services, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Drive new technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset-protection practices, support diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy during applicable dispensing activities; communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, legal compliance, and active, compliant licensure, registration, and certification; assist the Pharmacy Manager with verification and documentation.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification or applicable state certification/registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.