Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports pharmacy operations and patient care, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and support for legally permitted healthcare services. It coordinates daily workflow, scheduling, inventory, reports, equipment, records, security safeguards, insurance claim resolution, compliance, and operational improvement. The manager also supports community outreach and off-site events, team development, and communication with pharmacy and store colleagues. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. The candidate must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, with stated location exceptions. Previous people-management or leadership experience is preferred. The stated hourly pay range is $22.50 to $35.75; the actual rate depends on factors including geography, skills, education, and experience. The position remains open until filled.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous work experience with Walgreens and an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate and organize the daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Under pharmacist direction, ensure compliance with and execution of non-clinical administrative activities and pharmacy inventory tasks; manage annual inventory preparation.
- Complete non-clinical patient calls.
- Drive rollout of new technology and processes, champion change, and engage the team in action planning.
- Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Adhere to Walgreens Good Faith Dispensing policy under pharmacist supervision during applicable prescription-dispensing activities.
- Apply company asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
- Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail-partnership relationships.
- Lead technician performance management, including decisions and recommendations on discipline and termination; apply constructive discipline and hold technicians accountable for legal compliance, attendance, and punctuality.
- Maintain and improve pharmacy performance through team-member engagement and action planning.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company scheduling and training policies.
- Identify gaps in team members’ operational knowledge and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active, compliant status, including documenting status using Walgreens resources.
- Ensure proper procedures for selection, recruitment, record retention, and training under company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate relevant support-center messages and emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
