Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports customer service and patient care, coordinates pharmacy workflow, maintains inventory and administrative processes, and helps ensure regulatory compliance, accurate insurance claims, and pharmacy security. It collaborates with the Pharmacy Manager, pharmacists, Store Manager, and pharmacy team to improve operational quality, financial performance, and customer service. The role also leads team training and development, communicates relevant information to the pharmacy team, and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, respond to complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend pharmacy-hours allocation, and maintain a clean, orderly, adequately stocked pharmacy.
- Manage non-clinical administrative and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy and support its required elements during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error policies and Continuous Quality Improvement Program procedures.
- Ensure accurate insurance-claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
- Manage technician performance, including discipline and termination decisions or recommendations, attendance and punctuality accountability, and action planning to improve performance and engagement.
- Oversee technician hiring, onboarding, training, and scheduling, and monitor timely completion of required training.
- Identify team members’ pharmacy-operations knowledge gaps and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status and documenting verification.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, and follow performance-improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and other required information to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
