Pharmacy Operations Manager

Cardinal Health • Knoxville, TN

7d • Onsite

About The Position

The Pharmacy Operations Manager at Parkwest Medical Center in Knoxville, Tennessee, provides direction and oversight for pharmacy operations and leads and mentors pharmacy staff. The position supports regulatory and accreditation compliance, Joint Commission readiness, clinical pharmacy initiatives, sterile compounding practices, and antimicrobial stewardship. Pharmacy services primarily operate Monday through Friday during daytime hours. After-hours coverage is supported collaboratively, with pharmacy staff sharing on-call and holiday coverage.

The role coordinates, directs, manages, facilitates, and evaluates administrative and clinical activities to promote safe, efficient pharmacy service, control costs, minimize waste, optimize customer relationships, and support positive patient outcomes. It maintains compliance with federal and state regulations and oversees inventory, budgets, staffing, staff performance, and departmental goals. The manager also provides pharmaceutical care as a staff pharmacist and works with hospital teams and committees to coordinate services and support strategic objectives.

Requirements

• Bachelor’s degree in pharmacy or PharmD.
• Must be a pharmacist licensed in good standing in Tennessee or able to obtain Tennessee licensure.
• Inpatient or equivalent experience.
• Ability to see, hear, write, and speak clearly to communicate with customers and healthcare professionals.
• Excellent planning, organizing, and leadership skills.
• Ability to work on call or in an on-call rotation.
• May require vendor credentialing.

Nice To Haves

• Pharmacy leadership experience.
• Board certification(s).
• Sterile compounding experience.

Responsibilities

• Plan, coordinate, direct, and evaluate clinical activities as delegated by the Director of Pharmacy, including oversight of refilling machines, prescription database entries, and medicine dispatch.
• Plan, coordinate, direct, and evaluate administrative activities as delegated by the Director of Pharmacy, including technician task scheduling, process-compliance monitoring, and monthly reporting.
• Implement processes and procedures for compliant medicine handling, including receipt and storage, inventory control, and expense control.
• Manage pharmacy technicians’ day-to-day activities and monitor their performance against departmental goals.
• Communicate with nursing, physicians, and administrative areas about alternatives when medicines are unavailable; make or supervise preparation of intravenous drugs.
• Maintain pharmacist certifications and database privileges and access controls to medical records.
• Provide pharmaceutical care to patients as a staff pharmacist.
• Assess and maintain pharmacy inventory, place necessary orders, review supply needs, and identify and procure alternative drugs when needed to mitigate risks.
• Lead pharmacy staff hiring, onboarding, and performance management, including competency evaluations and documentation.
• Manage acute pharmacy workflows, including staffing and scheduling optimization.
• Participate in meetings and provide insight to hospital committees to coordinate cross-functional work.
• Assist with plans to lower costs, increase efficiency, and support profitable growth and acute pharmacy business objectives.
• Complete assigned Quality Assurance monitoring and end-of-month reports.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401(k) savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-life resources
• Paid parental leave
• Healthy lifestyle programs
• Bonus eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager