Pharmacy Operations Manager

Walgreens•Katy, TX

5d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, pharmacy workflow, patient-care activities, inventory and administrative operations, regulatory compliance, technology and process rollouts, asset protection, insurance claim processing, and community outreach. It also leads technician hiring, onboarding, training, scheduling, and performance management; helps monitor licensure and certification compliance; maintains required PTCB certification and training; and communicates with pharmacy and store teams. Work is performed under the supervision or direction of a pharmacist and in collaboration with the Pharmacy Manager and Store Manager as described in the posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests promptly, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to improve the pharmacy experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed business administration and inventory management under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Walgreens Good Faith Dispensing policy during applicable dispensing activities under pharmacist supervision.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and maintain accountability for compliance, attendance, and punctuality.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company procedures.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications, including documenting status through Walgreens resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
Follow performance-improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and other key emails to the pharmacy team.
Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.