Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The position manages pharmacy workflow, scheduling, inventory-related administrative tasks, equipment readiness, records, compliance, insurance claim processing, and customer service. It supports pharmacists in patient-care activities where permitted by law and helps coordinate health services, community events, and outreach. The manager is responsible for technician hiring, onboarding, training, scheduling, coaching, and performance management, including discipline and termination decisions or recommendations. The role also maintains required certifications and knowledge, communicates with pharmacy and store teams, and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
- Obtain certifications, education credits, and training required by the company.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services; increase the pharmacy’s focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law.
- Assist with healthcare services such as vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within applicable policies and laws; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Manage non-clinical business administration and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, champion change, and engage the team in action planning.
- Ensure pharmacy department equipment operates properly and is maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Adhere to Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in ensuring its elements are met.
- Apply company asset-protection techniques; support diversion monitoring and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.
- Lead technician performance management, including decisions and recommendations about discipline and termination; apply constructive discipline policies and hold technicians accountable for legal compliance, attendance, and timeliness.
- Maintain and improve pharmacy performance through team-member engagement and action planning.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company scheduling and training policies.
- Identify pharmacy-operations knowledge gaps and support team members through hands-on training or assigned learning modules.
- Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications; use resources such as the Walgreens Online Verification System to document licensure status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, including LTMP e-modules as required.
- Follow performance improvement plans offered by the Pharmacy Manager; pursue professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
- Communicate messages from the support center and other key emails to the pharmacy team as required.
- Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
