Pharmacy Operations Manager

Walgreens • Brooklyn Park, MN

3d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination.

The role supports patient care through tasks such as patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, patient and physician calls, and assistance with healthcare services. It manages pharmacy workflow, schedules, inventory and administrative duties, records, equipment, insurance claims, audits, and compliance activities. The manager also supports pharmacy financial and service improvements, community outreach, immunization clinics, and retail partnerships.

The manager is accountable for technician hiring, onboarding, training, and scheduling; monitoring required training and credentials; and maintaining team performance and compliance. The position requires maintaining PTCB certification or applicable state credentials, continuing pharmacy and healthcare education, and participating in performance improvement and professional development. It also communicates information to the pharmacy team and participates in store and pharmacy meetings.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Previous people-management or leadership experience.

Nice To Haves

• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote a positive customer experience.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
• Assist with healthcare service offerings, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; monitor workflow, ensure timely completion, and hold team members accountable.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage daily pharmacy workflow and schedule activities; recommend allocation of pharmacy hours; maintain a clean, orderly, adequately stocked pharmacy.
• Perform non-licensure-restricted administrative and inventory management tasks, including annual inventory preparation.
• Complete non-clinical patient calls and support rollout of new technology and processes and related team action planning.
• Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing requirements under pharmacist supervision; apply asset-protection practices; support diversion monitoring and report security concerns.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments for off-site immunization clinics and community events.
• Build and sustain relationships with retail partners.
• Lead technician performance management, including decisions and recommendations regarding discipline and termination; enforce attendance, timeliness, and legal compliance.
• Hire, onboard, train, and schedule technicians; monitor timely completion of training and identify and address knowledge gaps.
• Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
• Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
• Maintain PTCB certification or applicable state certification or registration, complete required training and education, and pursue professional development.
• Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED