Pharmacy Operations Manager

Walgreens • Bristol, TN

5d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The manager supports customer service, pharmacy workflow, patient-care activities, inventory and administrative operations, compliance, technology and process rollouts, equipment maintenance, security, insurance claims, financial and service improvement, community outreach, and retail partnerships. The position also manages technician hiring and onboarding, training completion, licensure tracking support, and communication with pharmacy and store teams.

The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations. The posted hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Develop customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and as allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work within authorized company policies and applicable laws and regulations; ensure timely task completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Under pharmacist direction, ensure compliance and completion of business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Ensure completion of non-clinical patient calls.
• Drive technology and process rollouts, champion change, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and support fulfillment of its requirements.
• Apply company asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance-claim processing; follow up with insurance companies and medical providers; and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnership relationships.
• Lead technician performance management, including discipline and termination decisions or recommendations; apply constructive discipline policies and hold technicians accountable for legal compliance, attendance, and timeliness.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies and procedures.
• Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or assigned learning modules.
• Assist the Pharmacy Manager with monitoring pharmacy and team member licenses, registrations, and certifications, and use Walgreens resources to help document licensure status.
• Ensure proper selection, recruitment, record retention, and training procedures in accordance with company policy and applicable local, state, and federal laws.
• Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training; and follow performance improvement plans offered by the Pharmacy Manager.
• Pursue professional development by monitoring personal performance, soliciting constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate messages from the support center and other key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED