Pharmacy Operations Manager

Walgreens•Livonia, MI

8d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. The manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The role supports customer service, pharmacy workflow, patient care activities, inventory management, compliance, insurance claim processing, equipment maintenance, recordkeeping, and community outreach. It partners with the Pharmacy Manager, pharmacists, and Store Manager to support operational quality, financial performance, and customer service. The manager also maintains required certification and knowledge, completes company training, and participates in store and pharmacy communications and meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and offering pharmacy services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules; recommend pharmacy-hour allocation; and ensure the pharmacy is clean, orderly, and adequately stocked.
Carry out non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, support change and action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; maintain retail-partnership relationships.
Lead technician performance management, including decisions and recommendations about discipline and termination, and promote compliance with attendance, timeliness, and applicable laws.
Hire, onboard, train, and schedule pharmacy technicians; monitor completion of training and follow company scheduling and training procedures.
Identify team members’ operational knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring the active and compliant status of pharmacy and team-member licenses, registrations, and certifications, using resources such as the Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
Follow performance improvement plans and seek professional development and feedback, using the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.