Pharmacy Operations Manager

Walgreens•Murfreesboro, TN

18d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations about discipline and termination. The position supports pharmacy operations and patient care, including registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and assistance with health services where allowed by law. It coordinates daily workflow and schedules, supports inventory and administrative activities, maintains equipment and records, helps ensure security and compliance, and assists with insurance claims, audits, financial and operational improvement, community outreach, and off-site clinics. The role also supports technician hiring and onboarding, training and licensure compliance, team communication, and ongoing professional development. Duties are performed within applicable laws and under the direction or supervision of a pharmacist where specified.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate and organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Adhere to company Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
Apply company asset-protection techniques; support diversion monitoring and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists, at the Pharmacy Manager’s direction, to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with laws and company policies.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion in accordance with company policies and procedures.
Identify pharmacy operations knowledge gaps and support team member training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licensures, registrations, and certifications, and document licensure status using company resources as applicable.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team as required.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.