Pharmacy Operations Manager

Walgreens•Deerfield, IL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations. The position supports customer service, pharmacy operations, inventory management, compliance, technology and process rollouts, financial and operational quality, community outreach, and team performance. It assists pharmacists in patient-care activities where permitted by law, including patient registration, prescription data entry, medication preparation, patient and physician calls, and healthcare service offerings. It also helps ensure accurate insurance claim processing, appropriate records and security safeguards, proper equipment operation, and adherence to company policies and regulatory requirements. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. English fluency is required except in Puerto Rico. Candidates must be willing to work a flexible schedule, including evenings and weekends, and obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is also listed. The stated hourly range is $22.50–$35.75; the actual rate depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous work experience with Walgreens with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
Select, recruit, onboard, train, schedule, develop, coach, and manage the performance of pharmacy technicians, including disciplinary actions and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensed administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Adhere to Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its requirements are met.
Apply company asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Ensure accurate insurance claims processing; follow up with insurance companies and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with state and federal laws.
Identify pharmacy operations knowledge gaps and support team training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active, compliant status, using resources such as Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, including LTMP e-modules as required.
Follow performance improvement plans offered by the Pharmacy Manager; seek professional development, monitor personal performance, request constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.