Pharmacy Operations Manager

Walgreens•Freehold Township, NJ

26d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision and within applicable laws, regulations, and company policies, the manager supervises pharmacy technicians and cashiers, and is responsible for selecting, scheduling, training, coaching, and managing technician performance, including discipline and termination decisions. The role supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verifying where legally permitted, and patient and physician calls under pharmacist supervision. It coordinates pharmacy workflow and schedules, maintains supplies and equipment, supports inventory and administrative functions, and helps ensure compliance, security, accurate insurance processing, and continuous quality improvement. The manager also supports customer service, healthcare services, outreach activities, community events, and pharmacy financial and operational goals. The position requires maintaining PTCB certification or applicable state certification/registration, completing company training and required certifications, and continuing professional development. Candidates must have a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in retail or hospital settings. The role requires English fluency except in Puerto Rico, schedule flexibility including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire except in specified pharmacy locations. The hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous work experience with Walgreens and an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, and regulations.
Select, hire, onboard, schedule, train, coach, and manage pharmacy technician personnel, including performance management and discipline or termination decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships, anticipate needs, and promote healthcare services offered through the pharmacy.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verifying where legally allowed, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, legal compliance, training completion, and performance; use constructive discipline policies as applicable.
Identify team members’ pharmacy operations knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications, and document status using company resources.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification or applicable state certification/registration, complete required education and training, maintain pharmacy and healthcare knowledge, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and other key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.