Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports patient care and customer service, coordinates pharmacy workflow and inventory, helps maintain compliance and security, and assists with insurance claims, audits, reporting, and community outreach. It also supports technician hiring and onboarding, monitors required training and credentials, communicates information to the pharmacy team, and maintains relevant certification and pharmacy knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and promote a positive customer experience.
- Build customer relationships by anticipating needs and proactively offering pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision and assist with healthcare services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-clinical administrative and inventory-management tasks, including annual inventory preparation, under pharmacist direction.
- Complete non-clinical patient calls.
- Support rollout of new technology and processes, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist; comply with pharmacy error procedures and the Continuous Quality Improvement Program.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate pharmacist assignments to off-site immunization clinics and community events; maintain retail partnerships.
- Lead technician performance management, including decisions or recommendations concerning discipline and termination, and hold technicians accountable for attendance, timeliness, and legal and policy compliance.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training policies.
- Identify gaps in team members' operational knowledge and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status using company resources.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
- Follow performance improvement plans, seek constructive feedback, and pursue professional development.
- Relay support-center messages and other key communications to the pharmacy team, and participate in store and pharmacy meetings.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the job description.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
