Pharmacy Operations Manager

Walgreens•Des Moines, IA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations involving discipline and termination. The position supports patient care and pharmacy operations, including registration, prescription data entry, medication preparation, counting and verification where permitted by law, patient and physician calls, and healthcare services such as vaccinations and screenings under pharmacist supervision. It coordinates daily schedules, workflow, supplies, inventory, reports, records, equipment maintenance, insurance claim resolution, third-party audits, and compliance with company policies and applicable laws. The role also supports asset protection, diversion monitoring, error reporting, quality improvement, technology and process rollouts, community outreach, and off-site clinics and events. The manager is accountable for technician hiring, onboarding, training, scheduling, attendance, and performance; supports licensure and certification compliance; and maintains their own PTCB certification and relevant knowledge and training. The role communicates information to the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Applicants must be fluent in English except in Puerto Rico, willing to work a flexible schedule including evenings and weekends, and willing to obtain active immunization certification within 90 days of hire, subject to location exceptions. Previous leadership experience and prior Walgreens employment with an Exceeding Expectation rating on the last performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Complete certifications, education credits, and company-required training.

Nice To Haves

Previous work experience with Walgreens with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws.
Select, hire, onboard, schedule, develop, train, coach, and manage the performance of pharmacy technicians; make or recommend discipline and termination decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer service and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under supervision.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily schedules; monitor timely completion of tasks; and hold team members accountable for workflow, attendance, and timeliness.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Support business administration and pharmacy inventory management that does not require pharmacist licensure; manage annual inventory preparation.
Complete non-clinical patient calls and drive the rollout of new technology and processes, change adoption, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policies; apply asset-protection techniques; support diversion monitoring and report security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Ensure technicians complete required training and address team members’ knowledge gaps through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registrations, and certifications, including use of Walgreens resources to document status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, seek feedback and professional development, and communicate relevant messages to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.