Pharmacy Operations Manager

Walgreens•Cleveland, OH

26d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations involving discipline and termination. The manager supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and non-clinical patient calls. The role coordinates pharmacy workflow and schedules, maintains the department's cleanliness, stock, equipment, records, security, inventory, and required reports, and supports compliance with company policies and applicable laws. Additional responsibilities include insurance-claim resolution, third-party audits, asset protection, diversion monitoring, pharmacy financial and service improvement, technology and process rollouts, and coordination of community outreach and off-site immunization activities. The role leads technician hiring, onboarding, training, scheduling, engagement, and compliance with licensure and training requirements. It maintains PTCB certification and current pharmacy and healthcare knowledge, completes company-required education and training, and participates in pharmacy and store communications and meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous work experience with Walgreens and an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Manage day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist oversight and within applicable policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Coordinate the pharmacy's daily schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked department.
Support pharmacy inventory management and annual inventory preparation, and ensure business administrative activities are completed where pharmacist licensure is not required.
Manage completion of non-clinical patient calls and lead technology and process rollouts and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policies, maintain knowledge of asset-protection techniques, support diversion monitoring, and report pharmacy security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financial performance, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company procedures.
Identify pharmacy operations knowledge gaps and support team training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager with monitoring active, compliant pharmacy and team-member licenses, registrations, and certifications.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans and seek professional development and constructive feedback.
Relay support-center and other key communications to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.