Pharmacy Operations Manager

Walgreens•Iowa City, IA

4d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The manager supports patient care and pharmacy operations, including registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily workflow and schedules, supports inventory and administrative activities, maintains records and equipment, drives process and technology rollouts, supports compliance and asset protection, resolves insurance claim issues, and assists with pharmacy financials, quality, and customer service. The position leads technician hiring, onboarding, training, and scheduling; monitors licensing and training compliance; and supports team engagement and performance. It maintains required pharmacy technician certification and continuing knowledge, and communicates with pharmacy staff and store leadership. A high school diploma or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician work experience are required. The role requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and offering services that enhance the pharmacy experience and increase focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings under pharmacist supervision, including vaccines, health screenings, and other services allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily activities, recommend pharmacy-hours allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Carry out non-clinical administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; promote compliance with attendance, timeliness, and applicable laws.
Manage technician hiring, onboarding, training, and scheduling, and monitor timely completion of required training.
Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document status using company resources as appropriate.
Follow company policies and applicable laws for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and key emails to the pharmacy team as required.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.