Pharmacy Operations Manager

Walgreens•Newark, NJ

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, non-clinical patient calls, insurance claim resolution, inventory management, reporting, compliance, equipment upkeep, and workflow coordination. It also supports healthcare services and community outreach, and works with pharmacy and store leadership to improve financial performance, operational quality, and customer service. The manager maintains required pharmacy technician certification and healthcare knowledge, completes company-required training and education, and follows performance improvement plans. The role requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, at least one year of pharmacy technician work experience, English fluency except in Puerto Rico, flexibility to work evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire except at specified locations. Previous people-management or leadership experience and prior Walgreens experience with an Exceeding Expectation rating on the last performance evaluation are also listed. The current hourly pay range is $22.50–$35.75. The position remains open until filled. Walgreens provides a link to review benefits but does not specify the benefits in the posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and cashiers under pharmacist oversight and applicable company policies and laws.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare service offerings, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountability for workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and inventory tasks, including annual inventory preparation.
Drive rollout of new technology and processes, support change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and follow error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company procedures.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant; use Walgreens resources to document licensure status.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification or applicable state-required certification or registration; complete required education credits and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and pursue professional development and feedback.
Communicate relevant support-center messages and emails to the pharmacy team and participate in required store and pharmacy meetings.