Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including prescription processing, inventory management, compliance, insurance claim resolution, equipment maintenance, recordkeeping, community outreach, and pharmacy financial and service improvement. It leads technician hiring, onboarding, training, scheduling, and performance, while maintaining required certification and developing pharmacy and healthcare knowledge. The role also communicates with the pharmacy team and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships, anticipate needs, and promote healthcare services to improve the pharmacy experience.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare service offerings under supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activities; recommend pharmacy-hour allocation; and maintain a clean, orderly, adequately stocked pharmacy.
- Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policies and requirements during applicable prescription-dispensing activities.
- Apply asset-protection techniques; support diversion monitoring and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events; maintain retail partnership relationships.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, legal compliance, and constructive discipline policies.
- Hire, onboard, train, and schedule technicians; monitor training completion and follow company scheduling and training procedures.
- Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licensures, registrations, and certifications, and document licensure status using company resources.
- Ensure compliant selection, recruitment, record retention, and training procedures.
- Maintain PTCB certification through the designated program and/or required state certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training; and follow performance improvement plans.
- Pursue professional development by monitoring personal performance, soliciting feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and other key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
