Pharmacy Operations Manager

Walgreens•Houston, TX

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services where allowed by law, including vaccines and health screenings. The manager coordinates pharmacy schedules and workflow, supports inventory and administrative activities, maintains the pharmacy environment and equipment, and helps ensure compliance, security, accurate insurance claims processing, and quality improvement. The position also supports financial and operational performance, community outreach, and relationships with retail partners. The manager is accountable for technician hiring, onboarding, training, scheduling, attendance, and development, and helps ensure team members’ credentials remain current and compliant. The role maintains required certification and training, develops pharmacy and healthcare knowledge, and communicates with pharmacy and store teams through messages and meetings. High school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting are required. English fluency is required except in Puerto Rico. The position requires schedule flexibility, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions. The listed hourly range is $22.50–$35.75; the role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician, using pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technician personnel; manage performance, attendance, and discipline, including termination decisions or recommendations.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and promote customer-service best practices and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision and assist with healthcare services such as vaccines and health screenings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities and schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation, and complete non-clinical patient calls.
Drive rollout of new technology and processes, support change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policy under pharmacist supervision; apply asset-protection practices, support diversion monitoring, and report security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Monitor technician training completion, identify knowledge gaps, and support training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant; use company resources to document licensure status.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or required state certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, and seek feedback and professional development.
Communicate messages from the support center and other key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.