Pharmacy Operations Manager

Walgreens • North Arlington, NJ

7d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The manager supports patient care and pharmacy operations by assisting with registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily workflow and schedules, assigns non-clinical work, supports inventory management and annual inventory preparation, maintains records and equipment, and helps ensure regulatory and company-policy compliance. It also supports insurance claim resolution, audits, asset protection, diversion monitoring, quality improvement, community outreach, immunization clinics, and pharmacy financial and service improvement.

The position leads technician hiring, onboarding, training, scheduling, and performance accountability; monitors completion of training and active team-member credentials; and identifies knowledge gaps. The manager maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required certifications and training, participates in store and pharmacy meetings, and communicates relevant information to the pharmacy team. The role requires a flexible schedule, including evening and weekend hours.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and proactively offering pharmacy and healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
• Support administrative activities and pharmacy inventory management that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls.
• Support new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; comply with error-reporting and Continuous Quality Improvement Program procedures.
• Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for legal compliance, attendance, and punctuality.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company policies and procedures.
• Identify pharmacy-operations knowledge gaps and support team-member training through hands-on training or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status, using company resources as appropriate.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification and current pharmacy and healthcare knowledge and skills.
• Complete required certifications, education credits, and company training; follow performance-improvement plans from the Pharmacy Manager.
• Pursue professional development, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate messages from the support center and key emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED