Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. Under pharmacist supervision, the manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics. The role is responsible for hiring, scheduling, training, coaching, and performance management of pharmacy technicians, including decisions or recommendations about discipline and termination. The manager supports customer service, pharmacy workflow, inventory and administrative operations, regulatory compliance, insurance claim resolution, technology and process rollouts, equipment maintenance, security safeguards, and community outreach. The role also helps monitor team members’ qualifications and supports the Pharmacy Manager and Store Manager in improving financial performance, operational quality, and customer service. Work is under pharmacist supervision where specified and must comply with applicable state and federal requirements. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire except in Community Specialty Pharmacy and Health System Pharmacy locations. The stated hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services, including healthcare services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare service offerings, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy stocked with adequate supplies.
- Perform non-clinical business administration and pharmacy inventory management tasks that do not require pharmacist licensure, and manage annual inventory preparation under pharmacist direction.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, champion change, and engage the team in action planning.
- Ensure proper operation and maintenance of pharmacy department equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Adhere to Walgreens Good Faith Dispensing policy under pharmacist supervision and support compliance with its requirements during applicable dispensing activities.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program policies.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; address attendance, timeliness, and compliance with state and federal laws.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies and procedures.
- Identify pharmacy operations knowledge gaps and support team members through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications, including use of the Walgreens Online Verification System.
- Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable local, state, and federal laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, continuing education, and company training, and follow performance improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Relay support-center messages and other key communications to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
